Privacy
Effective date: October 24, 2026
This page explains how Top Notch Auto Repair handles information collected through this website.
Contact and quote requests
When you send a contact or quote request, we collect the information you provide, including your name, email address, optional phone number, and message. Netlify Forms processes these submissions so we can receive and respond to your request. A successful submission confirms that your request was sent; it does not confirm an appointment.
Ask Chris chat assistant
What it is. Ask Chris is an automated chat assistant on this website. Some replies are generated by an AI model using Top Notch Auto Repair's approved shop information. Replies can be wrong. They are not a vehicle inspection, diagnosis, price quote or appointment. If anyone is hurt or in danger, call 911.
What is sent to Cloudflare. To create replies, your current message, part of the recent conversation, vehicle or service details you mention and Top Notch's approved shop information are sent to Cloudflare, Inc., which runs the AI model. Contact details entered in the service-request form are not sent to the AI model, but anything you type into the chat itself may be.
What we save. We save chat messages and Ask Chris's replies word for word, including any names, phone numbers, vehicle details or other information you type. Top Notch Auto Repair and our website provider, Line of Fire Media, review these records to improve Ask Chris. Records are scheduled for deletion after about 90 days; some records and exported review copies may be kept longer.
Usage limits. To prevent abuse and control costs, Ask Chris limits how many AI replies it gives. To count them, it sets a temporary cookie that expires after about two hours and keeps short-lived counters linked to a coded identifier created from your network address. Your raw IP address is not stored in these counters, and they are used only to enforce limits. When a limit is reached, Ask Chris switches to standard answers.
Service requests. Ask Chris can help fill in the service-request form. Nothing is sent until you press Send, and a request is not a confirmed appointment.
Please don't share card numbers, passwords, government ID numbers or health information in the chat.
If you use the microphone, your browser's speech service (for example, Google in Chrome) may process your audio to convert it to text.
Website analytics and cookies
We use Google Analytics to understand website visits and actions, such as clicks on contact links and successful request submissions. Google Analytics uses cookies and similar technologies, including identifiers that help distinguish browsers and visits. It also automatically measures first visits, sessions, and time spent engaging with the website.
Analytics information includes pages visited, selected campaign labels, the referring website's origin, and browser and device information. Google receives technical information, including your IP address, when your browser connects to its services.
We limit the page addresses sent to Analytics to the website address and page path, plus approved campaign labels. We do not send names, email addresses, phone numbers, street addresses, form contents, Ask Chris questions or replies, or customer account identifiers to Google Analytics.
We do not use Google Signals or link this Analytics property to Google Ads.
Read How Google uses information from sites or apps that use its services:
https://policies.google.com/technologies/partner-sites
Your analytics choices
We load Google Analytics only when our location check identifies the visit as coming from the United States. If that check fails or the location is unknown, Analytics stays off.
We also keep Google Analytics off when your browser sends an enabled Global Privacy Control signal. We do not currently respond to Do Not Track signals.
These choices affect Analytics; contact requests and Ask Chris messages you send are still processed as described above.
You can also use Google's Analytics opt-out browser add-on in a supported browser:
https://tools.google.com/dlpage/gaoptout
Visit notifications
Separately from Google Analytics, the Top Notch website can send the site owner a limited visit notification through ntfy.sh. This channel runs only when a fresh hosting-provider location check identifies a visit as coming from the United States and Global Privacy Control is not enabled. Non-U.S. visits, unknown locations, failed checks and enabled Global Privacy Control do not trigger a notification.
The notification contains only this website's fixed name and hostname, a recognized public page path and the server event time displayed in America/Los_Angeles. It does not include the visitor's IP address, location, browser or device information, referrer, query strings, form or message contents, or a visitor identifier. This notification feature does not use cookies, browser storage or cross-visit tracking.
Netlify still processes the technical requests needed to host the website and perform the eligibility check. Those requests can include an IP address and requested URL. The limited notification is then sent by the server to ntfy.sh and delivered to the site owner's subscribed device. The provider and receiving device may retain delivered messages according to their settings; we do not promise a particular retention period here. Enabling Global Privacy Control stops future notifications from this feature but does not delete messages already delivered.
Changes to this page
If we make material changes to this page, we will post the updated version here with a new effective date.
Questions
For questions about this page or information you have shared with us, please use our contact page:
https://topnotchauto.repair/contact